FAQ
Our team is here to assist you every step of the way, from answering your questions to providing personalized recommendations.
Browse our products and add the items you'd like to purchase to your shopping cart. Review your cart, proceed to checkout, enter your payment and shipping details, and confirm your order. You will receive an order confirmation email shortly after placing your order.
You can save by signing up for our newsletter (we'll send you a discount code), watching for seasonal sales and promotions, and following us on social media for flash sales and special offers.
You'll need to provide your full name, email address, phone number, shipping address, and billing address (if different) during checkout.
Shipping cost depends on your location, order size/weight, and chosen shipping method. The exact cost is calculated and shown at checkout before you complete your order. For full details, please visit our Shipping Policy page.
We accept American Express, Mastercard, Visa, and Discover. Additional payment options like PayPal may also be available at checkout.
After placing your order, you will receive a confirmation email with your order number, items purchased, shipping address, and estimated delivery time. Please check your spam or junk folder if you don't see it.
If your order is still in processing, you can request cancellation by contacting us with your order number. Orders that have already shipped cannot be cancelled, but you may be able to return them once received.
You can reach us by email at info@flatiron-home.com, through the live chat feature on our website, or by calling 323-991-2780 (Mon–Fri, 9am–5pm Pacific Time). Email and live chat usually get the fastest response.
Items are carefully packed and shipped via reliable carriers such as FedEx, UPS, or USPS. Once shipped, you'll receive a tracking email so you can follow your package.
Delivery times vary depending on the shipping method selected at checkout. You will receive tracking information via email once your order has shipped.
For complete details on returns, refunds, and exchanges, please visit our Refund Policy page.
Contact us immediately at info@flatiron-home.com with your order number. If the item hasn't shipped yet, we may be able to update or cancel the order. If it has already shipped, you can return it once it arrives.
Please contact us — we're happy to help.