Browse products- add the items you would like to purchase to your shopping cart.

Review your Cart- Check the items that you selected.

Proceed to checkout- Click checkout and fill in your payment and shipping details.

Confirm Order-Review all the information and than Place Order.

Order Confirmation-You will receive an order confirmation email shortly after you placed the order.

Here is how you can save on your purchase:-

Sign up for our newsletter- get a discount code and stay updated on future exclusive promotions.

Seasonal Sales- look out for discounts during sales events during holiday promotions, cyber Monday and other events.

Follow us on social media for special offers and flash sales.

To ensure a secure and smooth checkout process, please provide the following details :-

Contact information-your full name, email address and phone number.

Shipping Address- The delivery address  street, city, state, and zip code
Billing Address- if different for payment verification.

The cost of shipping depends on your location, the size/weight of your order, and which shipping method you choose.

Standard Shipping-

Express Shipping-

International Shipping- for now we only ship in the United States.

You can view the exact shipping cost during checkout before you finish completing your order. For more details , visit our shipping policy page.

American Express
Mastercard
Visa
Discover 

For additional payment options like PayPal, look at your payment methods at checkout.

Order Value- Some orders may qualify for free shipping if they exceed a certain $ amount.

Shipping Method- Standard, Express shipping come with different rates
Destination- Costs vary based on your location.

Package Size & Weight- Larger or heavier items may incur additional charges.

The exact shipping and handling charges will be displayed at checkout before you complete your order.

After your order has been placed you will receive an order confirmation email.
The details in the email will include 
The order number
Summary of items purchased
Shipping Address
Estimated Delivery Time

If you do not receive the confirmation email, please check your spam folder or junk folder. Also, send a message to our customer support team and we will be happy to assist you.

Follow these steps:
Check the Status- If your order is still in processing, it can be cancelled.
Contact customer Service- Reach customer support as soon as possible with your order number.

Please note
Orders that have already shipped cannot be cancelled, but you may initiate a return once the item is delivered.
Refunds for cancelled orders will be processed based on the original payment method.

Email- Send us an email at info@flatiron-home.com and we’ll get back to you as soon as possible.
Live Chat- Use the live chat feature on our website for quick responses during business hours.
Contact Form- Fill out our contact form(link) with your details and we’ll get back to you.
Phone- Call us at 323-991-2780. Business hours of operation are Mon-Fri 9-5pm Pacific Time.

For fastest response email and live chat.

Packaging- Items are packed carefully in protective materials to prevent damage during shipping.

Shipping Carriers- We partner with reliable shipping partners such as Fed/Ex, UPS, USPS.

Tracking-Once your order is shipped, you will receive an email with the tracking number, so you are able to view your packages journey.

Shipping Options- You can choose your shipping method at checkout.

Delivery Times vary based on the shipping method you selected. 

Standard Shipping- Typically arrives in ( ) business days.

Express Shipping- Usually arrives within ( ) business days.

International Shipping- for now we are shipping only in the United States.

You will receive an email with your tracking information once your order has shipped.

Eligibility- Refunds are available within 14 days of receiving your order.
Products must be unused, in original condition and in original packaging.

How to request a refund? Send us an email with your name and order number and the reason for your return.

Refund Process- Once the products are received we'll process your refund to the original payment method.

None -Refundable Items- Some final sale items or personalized products may not be eligible for a refund.

Contact us immediately- info@flatiron-home.com with your order number and details of the item you would like to remove from your order.

Timing is Key- If your item has not been processed or shipped yet, we may be able to update or cancel it.

Exchange or Return- If the order already shipped, you can return the wrong item once it arrives.