Privacy Policy
Last updated: August 8, 2026
This Privacy Policy describes how Flatiron-Home LLC ("Flatiron Home," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from flatiron-home.com (the "Site") or otherwise communicate with us (collectively, the "Services").
Please read this Privacy Policy carefully. By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version on the Site and update the "Last updated" date.
Information We Collect
The personal information we collect depends on how you interact with us and may include:
Information you provide directly
- Contact details such as name, email address, phone number, and shipping/billing address
- Order information related to purchases, returns, or exchanges
- Customer support information you choose to share when contacting us
- Product review content if you submit a review
Information collected automatically
- Device and usage information such as IP address, browser type, pages viewed, and interactions with the Site
- Information collected through cookies, pixels, and similar technologies
Information from third parties
- Payment processors (for payment confirmation and fraud prevention)
- Shopify and other service providers that help us operate the Site, fulfill orders, and provide analytics or customer support
How We Use Your Information
We use personal information to:
- Process and fulfill orders, including shipping and returns
- Provide customer support
- Operate, maintain, and improve the Site
- Communicate with you about orders, accounts, and service-related updates
- Send marketing communications where permitted (you may unsubscribe at any time)
- Detect and prevent fraud or misuse
- Comply with legal obligations
Cookies
We use cookies and similar technologies to operate the Site, remember preferences, and understand how visitors use our Services. You can manage cookie settings through your browser. Blocking cookies may affect some Site features.
For information related to Shopify's use of cookies, see: https://www.shopify.com/legal/cookies
How We Share Information
We may share personal information with:
- Service providers who help us operate the Site, process payments, fulfill orders, provide analytics, or support customer communications
- Professional advisors and authorities when required by law
- Other parties in connection with a business transaction such as a merger or sale of assets
We use Google Ads and remarketing tools that may collect data about your visits to serve relevant ads on other platforms.
We use Pinterest tools that may process data in connection with social media publishing and advertising.
We use a loyalty program provider (Smile.io) that processes purchase and account data to manage rewards.
We do not sell personal information in the traditional sense of selling customer lists. We may use service providers and advertising tools that process data to help operate and measure our marketing, subject to applicable law.
Marketing Preferences
You may opt out of marketing emails at any time by using the unsubscribe link in those emails. We may still send transactional messages related to orders or account activity.
Data Security and Retention
We use reasonable safeguards to protect personal information. No method of transmission or storage is completely secure. We retain information only as long as needed for business, legal, and operational purposes.
Your Rights
Depending on where you live, you may have rights to:
- Request access to personal information we hold about you
- Request correction or deletion of personal information
- Request a copy of your information
- Opt out of certain marketing communications
To exercise applicable rights, contact us at info@flatiron-home.com. We may need to verify your identity before responding.
Children's Privacy
The Services are not directed to children, and we do not knowingly collect personal information from children.
International Visitors
If you access the Site from outside the United States, please note that your information may be processed in the United States and other countries where our service providers operate.
Contact Us
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, contact us at:
Flatiron-Home LLC
9531 South Santa Monica Boulevard, #109
Beverly Hills, CA 90210
United States
Email: info@flatiron-home.com
Phone: 323-991-2780